Privacy Policy

1. Introduction

ReclaimEurope ("we", "our", "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store and protect your personal information when you use our website and services.

By using our website, you agree to the practices described in this privacy policy. If you do not agree with this policy, please do not use our site.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• First and last name
• Email address
• Phone number
• Postal address
• Information about your fraud case
• Documents and evidence related to your case
• Communications with our team

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• IP address and location information
• Browser type and operating system
• Pages visited and time spent on site
• Links clicked and actions taken
• Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

• Provide our fund recovery services
• Evaluate your case and determine viability
• Communicate with you about your case
• Improve our services and website
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data on the basis of:

• Consent: When you give us your explicit consent
• Contract Performance: To provide our recovery services
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interest: To improve our services and prevent fraud

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

• Partner Lawyers: To handle your case in different European countries
• Competent Authorities: When required by law
• Service Providers: For technical and administrative services
• Protection of Our Rights: To defend our legitimate interests

6. Data Security

We implement appropriate security measures to protect your personal information:

• Data encryption in transit and at rest
• Restricted access to personal information
• Regular monitoring and auditing of our systems
• Staff training on data protection
• Secure backups and recovery procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Improve our services

Generally, we retain data for 7 years after the end of our business relationship, in accordance with European legal obligations.

8. Your Rights

Under GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Restriction: Limit the processing of your data
• Right to Portability: Receive your data in a structured format
• Right to Object: Object to the processing of your data
• Right to Withdraw Consent: Withdraw your consent at any time

9. Cookies and Similar Technologies

Our website uses cookies to improve your experience:

• Essential Cookies: Necessary for site functionality
• Performance Cookies: To analyze site usage
• Functionality Cookies: To remember your preferences
• Targeting Cookies: To display relevant content

You can manage your cookie preferences in your browser settings.

10. International Transfers

Your information may be transferred and processed in different European countries where we have partner lawyers. These transfers are made in accordance with GDPR and with appropriate safeguards.

11. Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be notified by email or through a notice on our website. We encourage you to review this policy regularly.

12. Contact

For any questions about this privacy policy or to exercise your rights, contact us:

Last updated: January 2025