Terms and Conditions

1. Acceptance of Terms

By using ReclaimEurope's services ("we", "our", "us"), you agree to be bound by these terms and conditions. If you do not agree with any of these terms, please do not use our services.

These terms and conditions constitute the complete agreement between you and ReclaimEurope regarding the use of our fund recovery services.

2. Service Definition

ReclaimEurope provides fund recovery services after online fraud, including:

• Evaluation and analysis of fraud cases
• Investigation and evidence collection
• Legal assistance and representation
• Negotiation with scammers and financial institutions
• Monitoring and execution of recovery procedures
• Legal consultation and advice

3. Eligibility and Acceptance Criteria

3.1 Eligibility Criteria

To be eligible for our services, you must:

• Be a victim of documented online fraud
• Have lost a minimum amount of €3,000
• Have substantial evidence of fraud
• Be a resident of Europe or have experienced fraud involving Europe
• Provide complete and accurate information

3.2 Cases Not Accepted

We cannot accept the following cases:

• Undocumented fraud or cases without evidence
• Amounts less than €3,000
• Cases involving illegal activities
• Cases with false or misleading information
• Cases already handled by other firms

4. Recovery Process

4.1 Initial Consultation

The process begins with a free consultation during which we:

• Evaluate the viability of your case
• Analyze available evidence
• Determine the recovery strategy
• Provide you with a detailed quote

4.2 Engagement and Contract

If your case is accepted, we establish a service contract that defines:

• Services to be provided
• Fees and payment terms
• Estimated timelines
• Responsibilities of each party

4.3 Service Execution

Once the contract is signed, we:

• Set up the recovery team
• Initiate necessary legal procedures
• Keep you informed of progress
• Negotiate on your behalf

5. Fees and Payment Terms

5.1 Fee Structure

Our fees are success-based:

• No upfront fees - You pay nothing before recovery
• Commission of 15% to 25% on recovered funds
• Case fees only in case of success
• No hidden fees - All costs are transparent

5.2 Billing

Billing is done:

• After successful fund recovery
• Based on the amount actually recovered
• With a 30-day payment term
• Including a detailed breakdown of services

6. Responsibilities and Obligations

6.1 Our Obligations

We commit to:

• Provide professional and diligent services
• Maintain the confidentiality of your information
• Keep you informed of your case progress
• Act in your best interest
• Comply with applicable laws and regulations

6.2 Your Obligations

You commit to:

• Provide complete and accurate information
• Cooperate with our team
• Report any changes in situation
• Respect payment deadlines
• Not initiate parallel procedures

7. Confidentiality and Data Protection

We are committed to protecting the confidentiality of your information in accordance with our Privacy Policy and GDPR. All shared information remains strictly confidential.

8. Limitation of Liability

Our liability is limited to the amounts paid for our services. We cannot guarantee the success of each case, as recovery depends on many external factors.

9. Contract Termination

9.1 Termination by You

You can terminate the contract at any time in writing, subject to:

• Paying fees due for services already provided
• Retrieving all documents and evidence
• Respecting a 30-day notice period

9.2 Termination by Us

We may terminate the contract in the following cases:

• Violation of terms and conditions
• False or misleading information
• Non-cooperation on your part
• Inability to continue for legal reasons

10. Applicable Law and Jurisdiction

These terms and conditions are governed by European law. Any dispute will be subject to the exclusive jurisdiction of European courts, unless otherwise agreed.

11. Changes to Terms

We reserve the right to modify these terms and conditions. Significant changes will be notified by email or through a notice on our website. Continued use of our services after modification constitutes acceptance of the new terms.

12. Contact and Support

For any questions about these terms and conditions, contact us:

13. Final Provisions

If any provision of these terms and conditions is deemed invalid, the other provisions remain in force. These terms and conditions constitute the complete agreement between the parties and supersede all prior agreements.

Last updated: January 2025